ORDERING
Are all items in stock?
You can order with confidence that most of the items listed are in stock. Occasionally items might not be in stock due to unexpected demand or discontinuations. If an item that you ordered is not available we will contact you to discuss options whether choosing an alternative item or removing the item from your order.
What happens if an item is backordered?
If an item in your order is backordered, we will notify you right away and provide an estimated ship date. You may choose to cancel a backordered item from your order at any time prior to shipment and we will promptly issue a refund for that item.
Are the pictures, prices and description information on your site accurate?
We make every effort to maintain an error-free website and we strive to provide the most accurate technical information and up-to-date photos and information at all times. Some product illustrations are for display purposes only, may not be exact, and not all depicted items are necessarily included in the purchase price. Additionally, technical specifications may change without notice. Navafy is not responsible for typographical or image errors. All product prices and descriptions may be revised at any time without prior notice. In the event there is a pricing misprint, we reserve the right to correct or change pricing to reflect the actual status. In the unfortunate event of an error, we reserve the right to edit products and pricing. If an error is detected after an order is placed we will attempt to contact our customers as soon as possible and also reserve the right to cancel and refund orders as necessary.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay, and Japan Credit Bureau (JCB) cards. We also accept Google Pay. We don't accept COD (Cash on Delivery) or paper checks.
When do I need to pay for my order?
Payments are made at the time of order.
What taxes do you charge?
We collect 6% sales tax on orders for delivery to Michigan, USA.
Can I cancel my order?
Eligible orders may be able to be canceled for a short time after order placement. To see if cancellation is an option, please email our customer service team via our Contact Us page and select "Cancel an Order" as the subject. Unfortunately, if an order has entered the production, manufacturing, or shipping process, it cannot be canceled or modified.
What is your return policy?
We accept returns on most items. To see our complete returns and exchanges policy, please click here.https://navafy.com/shipping-returns/
What items are available?
You can order with confidence that most of the items listed are in stock. However, occasionally items will go out of stock due to unexpected demand or logistics delays. In addition, some products may be discontinued without our prior knowledge. If at the time you order an item is not available, our customer service department will contact you. You will have the option to switch to a different item, remove the item from your order, or place the item on backorder. Backordered items will be shipped as soon as they are available. You may cancel a backordered item by contact us.
SHIPPING
Where can I find shipping information?
Please refer to our Shipping & Returns FAQ page for complete details.
When do you ship?
We ship every business day (Monday - Friday) with the exception of certain holidays. Products that are in stock typically ship within 24 hours, while shipping estimates for made-to-order and custom products will vary.
How do you ship?
We ship most items using carriers like FedEx, UPS, USPS. Some oversized and overweight products ship via Freight Carrier (LTL). To learn more about shipping methods and Freight Deliveries please check out our Shipping & Returns FAQ https://navafy.com/shipping-returns/
What should I do if I receive my order and something is missing or damaged?
If you receive your order and discover that items are either missing, damaged, or defective please let us know immediately. Shipping discrepancies and shortages must be reported within 5 business days of receiving the shipment. *The process for accepting Freight (LTL) Deliveries and handling damages and shortages is more involved. Please refer to our Shipping & Returns FAQ. https://navafy.com/shipping-returns/
PROMOTIONS
Do you offer Coupon Codes?
From time to time we offer sitewide sales, coupon codes, and other exciting promotions. Certain items and brands may be excluded from coupons, promotions, and discounts.
How does your Free Shipping Promotion work?
We are pleased to offer Free Shipping within the Continental US for orders over 99 USD! Our Free Shipping Promotion applies to the Contiguous 48 United States (Alaska & Hawaii are excluded). Certain products, like Electronics, Lubricants, Dock boxes, Dock Floats, Engines, Shrink-wrap, Machinery, and Oversized items that must ship via LTL Freight Carrier, are excluded from Free Shipping Promotions.