Return FAQ's
How can I return an item?
A Return Authorization Number (RA#) is required for all returns. If you would like to return an item, please Contact Us with your order number and details about which product(s) you would like to return so that we can provide a return authorization number and return instructions. We suggest that you mail the item back using an insured, traceable method. Navafy is not responsible for packages lost or damaged during return shipment. Return shipping charges are the customer's responsibility
Navafy gladly accepts returns of eligible items in unopened, unused, and undamaged condition in their original packaging for a full refund (original shipping and handling fees are not refunded). Custom-made, made-to-order, and final sale items are among items that are not eligible for return. If you have any questions or concerns about return eligibility, please Contact Us.
How long do I have to return an item?
A Return Authorization Number (RA#) can be requested at any time within the 14-day period after receiving your order. Your return must be received in our warehouse within 30 days of the original purchase date.
How long does it take to receive my refund?
Please allow up to two weeks from the date your return is received in our warehouse for your return to be processed. You will receive an email confirmation when complete. Once you receive your email indicating your return has been processed, you can expect to see your refund in 3-5 business days.
Can I cancel my order after it is placed?
Eligible orders may be able to be canceled for a short time after order placement. To see if cancellation is an option, please email our customer service team via our Contact Us page and select "Cancel an Order" as the subject. Unfortunately, if an order has entered the production, manufacturing, or shipping process, it cannot be canceled or modified.
What happens if an item I ordered is backordered?
If an item in your order is backordered, we will notify you right away and provide an estimated ship date. You may choose to cancel a backordered item from your order at any time prior to shipment and we will promptly issue a refund for that item.
Shipping & Delivery
Delivery Timeframes
Estimated ship times vary from item to item and reflect the time between when your order is placed and when it is released for shipment from our warehouse. Sometimes items in one order may ship from different warehouses locations resulting in differing delivery timeframes.
Estimated delivery timeframes will depend on the delivery method chosen and the delivery location.
- Ground Deliveries, though not guaranteed, typically arrive within 1-5 business days.
- 2 Day Shipments arrive within 2 business days
- Next Day / Overnight Shipments arrive within 1 business day.
In rare occasions, extreme weather events, pandemics, and other unforeseen emergencies might interfere with expected delivery timeframes.
Both estimated shipping and delivery timeframes are quoted in business days and don't take into account weekends and holidays.
Freight Shipments
Oversized, bulky and very heavy items may need to be transported via a freight carrier, meaning your product will be shipped and arrive via a large truck as opposed to a typical package carrier like UPS or FedEx.
Freight shipments may result in costs are higher that regular shipments. If part or all of your order needs to be shipped via LTL Freight Carrier, and the shipping price displayed at checkout didn't reflect the associated charges, we will notify you right away with resulting order updates and changes. In the event that our displayed shipping charges were incorrect Navafy reserves the right to recharge, credit, and or cancel your order if necessary.
Receiving Your Freight Shipment
Freight Shipments require a signature upon delivery. The most important thing to remember when receiving a freight carrier delivery is that it is necessary to verify that all products are accounted for and have been delivered in good condition before you sign the delivery receipt and accept the delivery. This means that it is your responsibility to inspect the package at the time of delivery, making sure all items are correct, accounted for and undamaged. If you sign for the delivery without noting specific shipping discrepancies or damage on the delivery receipt, we may be unable to replace your order.
If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt. Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.